Privacy Policy

1. Information We Collect

We collect the following categories of information:

A. Information You Provide

• Name, email address, and account credentials
• Organization name and role
• Feedback content, comments, and written responses
• Communications sent to us

B. Automatically Collected Information

• IP address
• Device type and browser information
• Usage data and interaction logs
• Session activity and analytics data
• Cookies and similar tracking technologies

C. AI Interaction Data

• Prompts and inputs submitted to AI features
• AI-generated outputs
• Engagement and interaction metadata

2. How We Use Information

We use information to:

• Provide, operate, and maintain the Service
• Generate AI-powered feedback summaries and analytics
• Improve, refine, and develop our AI systems
• Communicate with users
• Ensure security and prevent misuse
• Comply with legal obligations
• Conduct research and publish aggregated insights as described below

3. Aggregated and De-Identified Data

We may aggregate, anonymize, and de-identify User Content and system interaction data.

We may use such aggregated and de-identified data for:

• Improving the Service
• Training and refining AI models
• Academic research
• Benchmarking and analytics
• Publishing statistical insights, industry reports, and thought leadership

We will not publicly disclose personally identifiable information or organization-specific confidential information without explicit written consent.

Once de-identified and aggregated, such data is not considered personal information.

4. How We Share Information

We do not sell personal information.

We may share information:

• With service providers who support hosting, analytics, security, or payment processing
• With organizational administrators when the Service is used within a company
• If required by law, subpoena, or legal process
• To protect rights, safety, or security
• In connection with a merger, acquisition, or asset sale

All service providers are required to maintain appropriate confidentiality and security safeguards.

5. Organizational Accounts

If you use the Service as part of an organization:

• Your organization may access certain account information and feedback data.
• Your organization is responsible for providing required notices and obtaining necessary employee consents.

FDBCK acts solely as a technology provider and does not control how organizations use feedback in employment decisions.

6. Data Retention

We retain personal information as long as necessary to:

• Provide the Service
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Aggregated and de-identified data may be retained indefinitely.

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect information.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion
• Object to or restrict certain processing
• Withdraw consent

Requests may be submitted to support@fdbck.ai.

We may need to verify your identity before fulfilling requests.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable core functionality
• Improve performance
• Analyze usage
• Enhance user experience

You may control cookies through browser settings. Disabling cookies may affect functionality.

10. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

11. International Data Transfers

If you access the Service from outside the United States, your information may be transferred to and processed in the United States.

By using the Service, you consent to such transfers.

12. Third-Party Services

The Service may integrate with third-party tools or platforms. We are not responsible for the privacy practices of third parties.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.

Continued use of the Service after changes constitutes acceptance of the revised Policy.

14. Contact Information

If you have questions about this Privacy Policy, please contact:

FDBCK
Email: support@fdbck.ai